This Privacy Policy describes how Steve Kyles, operating as Loan Officer Leadership and Predictable Producer ("we," "us," or "our"), collects, uses, and shares information about you when you visit our websites, register for training events, or enroll in our programs.
By using our websites or services, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you register for a webinar, download a resource, or join our email list
- Phone number when you opt in to receive SMS reminders for live training events
- Payment information when you purchase a program or course (processed securely through our payment processors)
- Any information you submit through forms on our websites or through our CRM
We also collect certain information automatically when you visit our websites, including your IP address, browser type, pages visited, and how you arrived at our site. This information is collected through tools like Google Analytics and the Meta Pixel.
How We Use Your Information
We use the information we collect to:
- Deliver the programs, content, and training you have enrolled in or registered for
- Send you emails and SMS messages related to events you have registered for, including reminders and follow-ups
- Send you newsletters, podcast updates, and other content you have opted in to receive
- Improve our websites, content, and programs based on how people engage with them
- Respond to questions or support requests you send to us
- Run advertising campaigns on platforms like Facebook and Instagram using aggregated and anonymized data
SMS Communication
When you register for a live training event and provide your mobile number, you agree to receive SMS text message reminders related to that event. Message and data rates may apply. You can opt out at any time by replying STOP to any message we send. For help, reply HELP.
We do not sell or share your phone number with third parties for their own marketing purposes.
Email Communication
When you join our email list or register for a program, you agree to receive emails from Loan Officer Leadership and Predictable Producer. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email we send.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, including:
- Our CRM and email marketing platform (GoHighLevel)
- Payment processors
- Webinar hosting platforms (Zoom)
- Analytics providers (Google Analytics)
- Advertising platforms (Meta)
These providers are contractually required to use your information only to provide services to us and to protect it in accordance with this policy.
Cookies and Tracking Technologies
Our websites use cookies and similar tracking technologies to understand how visitors use our sites, to improve our content, and to serve relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our sites.
We use the Meta Pixel to measure the effectiveness of our advertising and to serve ads to people who have visited our sites. You can opt out of Meta's use of your data for advertising purposes through your Facebook account settings.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you would like to request deletion of your personal data, please contact us at the address below.
Your Rights
Depending on where you are located, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. To exercise any of these rights, please contact us at [email protected].
Children's Privacy
Our websites and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our websites or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Steve Kyles
Loan Officer Leadership / Predictable Producer
[email protected]