Loan Officer Leadership

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your hosts, Steve Kyles and Frank Garay discuss the importance of having a solid process in place to handle tough conversations with agents and clients.

Discover the VEI system—Validate, Educate, and Instruct—that can help you navigate these difficult situations with confidence.

Learn from real-life examples and gain insights on how to communicate effectively, manage expectations, and maintain trust with your partners.

Don’t miss out on the opportunity to enhance your skills and improve your closing success rate!

If you’re interested in learning more about building a strong operations team and improving your loan processing, visit frankcall.com for more information!

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your host, Steve Kyles is joined by digital marketing expert Chelsea Gardner to break down how loan officers and branch managers can use targeted ads to stay in front of the right people and make prospecting easier. 

They cover: 

• Why visibility is key and how to build it affordably 
• The power of targeted lists for past clients, realtors, and referral partners 
• What type of content works best to create engagement and generate leads 

If you’re ready to get in front of more of the right people and make warm, not cold, calls, visit FullyAlignedMarketing.com to learn how Chelsea can help you get started today. 

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your host, Steve Kyles breaks down the key difference between being interested vs. being interesting—and how one of these will make you significantly more money.

He also shares a simple but powerful framework for having effective meetings, conversations, and phone calls with agents and partners.

When you implement this approach, you’ll go deeper, faster, and turn more conversations into real business opportunities. 

Want to learn more about The Alliance and how we can help you deepen your realtor relationships? Visit www.loanofficersuccess.com to get started today.

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your hosts, Steve Kyles and Frank Garay explore a powerful analogy comparing our yearly goals to the battery life of an electric car.

Just like an electric vehicle loses charge over time, we lose valuable time each week as we work towards our objectives.

With only 52 weeks in a year, every week represents about 2% of our capacity to achieve our goals.

They discuss the significance of “redeeming the time” and how to maintain focus and discipline in our daily activities.

Don’t let lost time discourage you! With the right tools and support, you can make up for any setbacks and achieve your goals.

For personalized coaching and support, visit FrankCall.com to schedule a chat!

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your host, Steve Kyles sits down with Mark Pfeiffer who shares how he turned a post-COVID funk into a season of growth, doubling his leads and reigniting his passion for the mortgage business.

Through discipline, focus, and a proven system, Mark has achieved incredible results—and he’s breaking it all down in this episode. 

Here’s what they cover: 

• The three strategies Mark uses to track time and drive results. 
• How intentional prospecting and accountability fueled his growth. 
• The mindset shifts that helped him rediscover his fire. 

This episode is packed with insights to help you take action and grow your business—even in a challenging market. 

Ready to get clarity, accountability, and a proven system for success? Visit LoanOfficerSuccess.com and discover how The Alliance can help you reach your goals. 

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your hosts, Steve Kyles and Carl White dive into the intriguing concept of “kangaroos” in your business and how to identify them.

They discuss the importance of recognizing those who take advantage of your generosity without any intention of reciprocating.

Learn how to differentiate between genuine prospects and those who are just looking for free services.

They also share valuable insights on how to avoid the mental traps that come with dealing with “kangaroos” and provide practical scripts to help you identify committed clients.

If you’re ready to take your business to the next level, don’t miss out on the opportunity to schedule a free planning call with our team at freedomplanningcall.com.

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your hosts, Steve Kyles and Frank Garay discuss the “power of one” strategy for achieving success in the real estate industry, emphasizing that success is simpler than many believe.

They break down a simple yet effective approach to building relationships with qualified agents that can lead to a significant increase in referrals and transactions.

If you’re ready to simplify your approach to success and eliminate distractions, this episode is for you!

Visit FrankCall.com for additional resources and support.

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your host, Steve Kyles sits down with Allison Johnston, affectionately known as the “Honey Badger,” for her ability to turn 82% of turndowns from other lenders into closed and funded loans.

As President of Success Mortgage Partners, she leads with a relentless focus on operational excellence, empowering sales teams to close more transactions. 

In this episode, we explore: 

• How to foster a culture of collaboration between operations and sales. 
• The mindset shift needed to say “yes” and make seemingly impossible deals work. 
• Real-world examples of how Allison’s approach transforms challenges into success stories. 

Whether you’re in sales, operations, or leadership, this conversation will inspire you to rethink what’s possible when teams work together. 

Ready to learn how operational excellence can help your team close more loans? Schedule a time at ResultsWithSteve.com and discover what’s working for top producers today! 

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In Part 2 of this series, Sharon Wofford reveals the 4 keys she used to rebuild her leads and closings after starting fresh.

Learn how she generated an incredible 41 leads for the month—and it’s only the 10th day! Discover the strategies that can help you achieve similar results in just 90 days. 

Ready to take things off your plate and close even more loans in less time? Book a call with Steve at www.resultswithsteve.com.

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!

Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your host, Steve Kyles sits down with Sharon Wofford who shares her proven strategy for turning a single Realtor office presentation into 14 leads in one week.

Learn how to create powerful “one-to-many” presentations that generate leads and closable business long after the event.

Want a copy of the Realtor DSP and tips on how to hold your own Call Stars? Visit www.freedomplanningcall.com to get started.

Don’t forget to subscribe to the Loan Officer Leadership Podcast so you’ll never miss an episode!